Sid Hurlbert "5 STEPS" Customer Service Seminar. RSVP Deadline

Description

Don't wait for the happy bus to come...take Sid's 5 "STEPS" and dramatically improve your customer service skills!

Learn "What to say & how to say it" on the phone and face to face and feel the difference immediately!

Some of the things you will learn:    

•     You have the power to choose how people view and treat you!
•     Why customers quit and how to prevent it!
•     Ways to deal with inappropriate behavior!
•     "Habits" hold you back from giving and getting great customer service!
•     The "right" first impression on the phone and face-to-face!
•     What your voice mail should say!
•     The power of the telephone and how to use it to your advantage!
•     How to encourage customers to tell others positive things about you!
•     The secret to defusing upset customers and every day and stressed co-workers!
•     How to "choose" a better attitude every day and show it!
•     How to deal with people that come across negative, moody, or just rude!
•     The life changing reasons to give "great customer" service!
•     How to give the kind of service you like to get!

Sid's 5 "STEPS" method transforms habits to provide an unsinkable foundation for managing people and situations in today's stressful world. Whether you have an Ivy League degree or a GED, a high or low social standing, it doesn't matter. Sid's 5 "STEPS" work for everyone no matter what your size, shape, color, or ethnic background! By applying Sid's 5 "STEPS" at work or home, many have become remarkably savvy, resilient, and positive in dealing with customers, co-workers, and even family members!

Date: Wednesday, December 15th
Time: 8 - 10 am or 1 - 3 pm or 6:30-8:30 pm
Location: Omni Hotel La Joya Ballroom located at 9821 Colonnade Blvd. San Antonio, TX 78230
Cost: $ 59 each. Bring a friend! 
            $49 each for 2 or more people 
            $39 each for 8 or more people 
Special pricing for non-profit organizations! Call for details.
Fax registration form to 830-896-4612 or email: seminars@sidneychurlbert.com
RSVP required by December 13th and doors close 10 minutes prior to session starting!

Call 800-80-1606 or mobile 830-285-1314
website: www.CallSid.com