BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART;VALUE=DATE:20101215 DTEND;VALUE=DATE:20101216 TRANSP:TRANSPARENT X-MICROSOFT-CDO-ALLDAYEVENT:TRUE SUMMARY:Sid Hurlbert "5 STEPS" Customer Service Seminar DESCRIPTION:Don't wait for the happy bus to come...take Sid's 5 "STEPS" and dramatically improve your customer service skills!\n\n \n\n Learn "What to say & how to say it" on the phone and face to face and feel the difference immediately!\n\n \n\n Some of the things you will learn: \n\n \n\n You have the power to choose how people view and treat you!\n\n \n\n Why customers quit and how to prevent it!\n\n \n\n Ways to deal with inappropriate behavior!\n\n \n\n "Habits" hold you back from giving and getting great customer service!\n\n \n\n The "right" first impression on the phone and face-to-face!\n\n \n\n What your voice mail should say!\n\n \n\n The power of the telephone and how to use it to your advantage!\n\n \n\n How to encourage customers to tell others positive things about you!\n\n \n\n The secret to defusing upset customers and every day and stressed co-workers!\n\n \n\n How to "choose" a better attitude every day and show it!\n\n \n\n How to deal with people that come across negative\, moody\, or just rude!\n\n \n\n The life changing reasons to give "great customer" service!\n\n \n\n How to give the kind of service you like to get!\n\n \n \n \n Sid Hurlbert "5 STEPS" Customer Service Seminar. RSVP Deadline\n \n \n \n December 13\, 2010 - December 13\, 2010\n \n \n \n Subject: \n \n \n \n\n \n \n \n\n Sid's 5 "STEPS" method transforms habits to provide an unsinkable foundation for managing people and situations in today's stressful world. Whether you have an Ivy League degree or a GED\, a high or low social standing\, it doesn't matter. Sid's 5 "STEPS" work for everyone no matter what your size\, shape\, color\, or ethnic background! By applying Sid's 5 "STEPS" at work or home\, many have become remarkably savvy\, resilient\, and positive in dealing with customers\, co-workers\, and even family members!\n\n \n\n Date: Wednesday\, December 15th\n\n \n\n Time: 8 - 10 am or 1 - 3 pm or 6:30-8:30 pm\n\n \n\n Location: Omni Hotel La Joya Ballroom located at 9821 Colonnade Blvd. San Antonio\, TX 78230\n\n \n\n Cost: $ 59 each. Bring a friend! \n\n \n\n $49 each for 2 or more people \n\n \n\n $39 each for 8 or more people \n\n \n\n Special pricing for non-profit organizations! Call for details.\n\n \n\n Fax registration form to\n\n 830-896-4612 or email:\n\n \n\n RSVP required by December 13th and doors close 10 minutes prior to session starting!\n\n \n\n Call 800-80-1606 or mobile 830-285-1314\n\n \n\n website:\n\n \n \n \n \n Location: \n \n Omni Hotel La Joya Ballroom\n\n 9821 Colonnade Blvd.\n\n San Antonio\, Texas 78230\n\n \n\n \n\n \n \n \n \n Website: \n \n www.CallSid.com\n \n \n \n Admission: \n \n \n $59 per person\n\n $49 per person (2 or more)\n\n $39 per person (8 or more)\n\n Special pricing for non-profit organizations X-ALT-DESC;FMTTYPE=text/html:

\n Don'\;t wait for the happy bus to come...take Sid'\;s 5 "\;STEPS"\; and dramatically improve your customer service skills!
\n
\n Learn "\;What to say &\; how to say it"\; on the phone and face to face and feel the difference immediately!
\n
\n Some of the things you will learn: \; \; \; \;
\n  \;

\n
  • \n You have the power to choose how people view and treat you!
    \n  \;
    • \n
  • \n Why customers quit and how to prevent it!
    \n  \;
    • \n
  • \n Ways to deal with inappropriate behavior!
    \n  \;
    • \n
  • \n "\;Habits"\; hold you back from giving and getting great customer service!
    \n  \;
    • \n
  • \n The "\;right"\; first impression on the phone and face-to-face!
    \n  \;
    • \n
  • \n What your voice mail should say!
    \n  \;
    • \n
  • \n The power of the telephone and how to use it to your advantage!
    \n  \;
    • \n
  • \n How to encourage customers to tell others positive things about you!
    \n  \;
    • \n
  • \n The secret to defusing upset customers and every day and stressed co-workers!
    \n  \;
    • \n
  • \n How to "\;choose"\; a better attitude every day and show it!
    \n  \;
    • \n
  • \n How to deal with people that come across negative\, moody\, or just rude!
    \n  \;
    • \n
  • \n The life changing reasons to give "\;great customer"\; service!
    \n  \;
    • \n
  • \n How to give the kind of service you like to get!
    • \n\n \n \n \n \n \n \n \n \n \n \n
    \n Sid'\;s 5 "\;STEPS"\; method transforms habits to provide an unsinkable foundation for managing people and situations in today'\;s stressful world. Whether you have an Ivy League degree or a GED\, a high or low social standing\, it doesn'\;t matter. Sid'\;s 5 "\;STEPS"\; work for everyone no matter what your size\, shape\, color\, or ethnic background! By applying Sid'\;s 5 "\;STEPS"\; at work or home\, many have become remarkably savvy\, resilient\, and positive in dealing with customers\, co-workers\, and even family members!
    \n
    \n Date: Wednesday\, December 15th
    \n
    \n Time: 8 - 10 am or 1 - 3 pm or 6:30-8:30 pm
    \n
    \n Location: Omni Hotel La Joya Ballroom located at 9821 Colonnade Blvd. San Antonio\, TX 78230
    \n
    \n Cost: $ 59 each. Bring a friend! \;
    \n
    \n  \;$49 each for 2 or more people \;
    \n
    \n $39 each for 8 or more people \;
    \n
    \n Special pricing for non-profit organizations! Call for details.
    \n
    \n Fax registration form to
    \n 830-896-4612 or email:
    \n
    \n RSVP required by December 13th and doors close 10 minutes prior to session starting!
    \n
    \n Call 800-80-1606 or mobile 830-285-1314
    \n
    \n website:
    \n  \;\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
    \n Sid Hurlbert "\;5 STEPS"\; Customer Service Seminar. RSVP Deadline
    \n December 13\, 2010 \;- \;December 13\, 2010
    \n Subject: \;\n

    \n
    \n  \;

    \n
    \n Location: \;\n Omni Hotel La Joya Ballroom
    \n 9821 Colonnade Blvd.
    \n San Antonio\, Texas \; 78230
    \n
    \n
    \n  \;
    \n Website: \;\n www.CallSid.com
    \n Admission: \;\n

    \n $59 per person
    \n $49 per person (2 or more)
    \n $39 per person (8 or more)
    \n Special pricing for non-profit organizations \;

    \n
    \n LOCATION: UID:e.595.633 SEQUENCE:3 DTSTAMP:20260408T064924Z URL:https://business.thechamber.info/events/details/sid-hurlbert-5-steps-customer-service-seminar-12-15-2010-633 END:VEVENT END:VCALENDAR